<style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1589304132168{margin-bottom: -40px !important;}.vc_custom_1588704838742{padding-bottom: 25px !important;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1736784402483{padding-top: 30px !important;padding-bottom: 30px !important;}.vc_custom_1591782555277{padding-top: 30px !important;padding-bottom: 30px !important;}.vc_custom_1613496005336{margin-top: 27px !important;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1607539851001{padding-top: 30px !important;padding-bottom: 30px !important;}</style>{"id":4819,"date":"2020-06-10T09:53:36","date_gmt":"2020-06-10T07:53:36","guid":{"rendered":"https:\/\/www.mastervoice.it\/solutions\/centres-dappels\/"},"modified":"2022-07-15T13:19:44","modified_gmt":"2022-07-15T11:19:44","slug":"centres-dappels","status":"publish","type":"page","link":"https:\/\/www.mastervoice.it\/fr\/solutions\/centres-dappels\/","title":{"rendered":"Centres d&rsquo;appels"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb type=\u00a0\u00bbvc_default\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1590607233448{margin-bottom: 15px !important;}\u00a0\u00bb el_class=\u00a0\u00bbbg_01&Prime;][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb492&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;]<div id=\"ultimate-heading-64346a13ed1166c3f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-64346a13ed1166c3f uvc-2250 accent-border-color uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-64346a13ed1166c3f h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:15px;\">UNE GESTION INNOVANTE DU SERVICE CLIENT\u00c8LE DES CENTRES D'APPELS<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:15px;height:5px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:5px;border-color:;width:200px;\"><\/span><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-64346a13ed1166c3f .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;margin-bottom:15px;\"><\/p>\n<p style=\"text-align: center;\">Open est la solution pour cr\u00e9er des services de centres d&rsquo;appels entrants, centres de r\u00e9ponse du service client\u00e8le ou pour g\u00e9rer d0une mani\u00e8re int\u00e9gr\u00e9e les r\u00e9ceptionnistes r\u00e9partis sur des sites et succursales \u00e9loign\u00e9s.<\/p>\n<p><\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb15&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_row_inner el_class=\u00a0\u00bbbg_01&Prime; css=\u00a0\u00bb.vc_custom_1590602684375{margin-bottom: 20px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1613492172548{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb]<div id=\"ultimate-heading-11866a13ed1166c8f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-11866a13ed1166c8f uvc-2720  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-11866a13ed1166c8f h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:700;margin-bottom:10px;\">Solutions<\/h3><\/div><\/div>[vc_widget_sidebar show_bg=\u00a0\u00bbfalse\u00a0\u00bb sidebar_id=\u00a0\u00bbsidebar_4&Prime;][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbbg_01&Prime; css=\u00a0\u00bb.vc_custom_1590602692581{margin-bottom: 20px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1589020252099{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;}\u00a0\u00bb]<div id=\"ultimate-heading-25326a13ed1166cc7\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-25326a13ed1166cc7 uvc-1761  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-25326a13ed1166cc7 h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:700;margin-bottom:10px;\">Mastervoice<\/h3><\/div><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-98991c2ba3f472a4eac4b49d276efa98.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-98991c2ba3f472a4eac4b49d276efa98 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/www.mastervoice.it\/wp-content\/uploads\/2022\/07\/Servizi-scheda-tecnica-FRA.pdf\" class=\"default-btn-shortcode dt-btn dt-btn-s link-hover-off full-width-btn  vc_custom_1657883982539\" target=\"_blank\" id=\"default-btn-98991c2ba3f472a4eac4b49d276efa98\" rel=\"nofollow\"><span>T\u00e9l\u00e9chargez la brochure<\/span><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_row_inner][vc_column_inner]<div id=\"ultimate-heading-43216a13ed1166d80\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-43216a13ed1166d80 uvc-5710 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43216a13ed1166d80 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">PLUSIEURS SI\u00c8GES ET SUCCURSALES, UN SEUL GROUPE LOGISTIQUE<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<p class=\"p1\">La solution centre <a href=\"https:\/\/www.mastervoice.it\/soluzioni\/voip-pbx\/\"><span class=\"s1\">d&rsquo;appels Voip PBX<\/span><\/a> de MasterVoice vous permet de surmonter toutes<b> les limites de la t\u00e9l\u00e9phonie traditionnelle.<\/b><\/p>\n<p class=\"p1\">Cette solution garantit l&rsquo;agilit\u00e9 de gestion du centre d&rsquo;appels pour le service client\u00e8le et les standardistes, tout comme son adaptabilit\u00e9, sans oublier l&rsquo;optimisation des co\u00fbts fixes.<\/p>\n<p class=\"p1\">Avec Open, les op\u00e9rateurs t\u00e9l\u00e9phoniques peuvent \u00eatre g\u00e9r\u00e9s comme un seul groupe m\u00eame s&rsquo;ils sont <b>dispers\u00e9s et r\u00e9partis g\u00e9ographiquement<\/b>. La distribution des appels est ainsi plus facile et plus uniforme.<\/p>\n<p>[\/vc_column_text]<div id=\"ultimate-heading-56516a13ed1166db9\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-56516a13ed1166db9 uvc-6626 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-56516a13ed1166db9 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">FILES D'ATTENTES et ACD (Automatic Call Distribution)<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<p class=\"p1\">Le syst\u00e8me <b>Open met en file d&rsquo;attente les appels entrants dans une file FIFO.<span class=\"Apple-converted-space\">\u00a0<\/span><\/b><\/p>\n<p class=\"p1\">En d&rsquo;autres termes, il est capable de les distribuer aux op\u00e9rateurs selon la strat\u00e9gie choisie : round robin, strictement s\u00e9quentiel ou parall\u00e8le (ring-all).<\/p>\n<p class=\"p1\">Chaque param\u00e8tre\/composant de la file d&rsquo;attente est <b>enti\u00e8rement personnalisable.<\/b><\/p>\n<p class=\"p1\">Par exemple, le message de bienvenue, puis le message d&rsquo;attente et la musique. Et encore les actions si tous les op\u00e9rateurs sont occup\u00e9s, s&rsquo;ils n&rsquo;ont pas pu r\u00e9pondre en horaires de nuit ou durant les jours f\u00e9ri\u00e9s.<\/p>\n<p class=\"p1\">En outre, les op\u00e9rateurs peuvent visualiser les appels en file d&rsquo;attente et effectuer une prise en charge manuelle, r\u00e9pondant ainsi \u00e0 un appel sp\u00e9cifique et passant outre \u00e0 l&rsquo;ordre strict d&rsquo;arriv\u00e9e des appels.<\/p>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-231c2630c3bccb1eeb50226ca9ff4e5d.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-231c2630c3bccb1eeb50226ca9ff4e5d > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"#richiesta-info\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off full-width-btn  vc_custom_1613492182990\" id=\"default-btn-231c2630c3bccb1eeb50226ca9ff4e5d\"><span><p class=\"p1\">Essai de 30 jours<\/span><\/a><\/div><div id=\"ultimate-heading-80126a13ed1166e49\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-80126a13ed1166e49 uvc-3214 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-80126a13ed1166e49 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">Fonctionnalit\u00e9s pour les op\u00e9rateurs des centres d'appels<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<p class=\"p1\"><b>Aucun logiciel \u00e0 installer.<\/b><\/p>\n<p class=\"p2\">Open n&rsquo;est pas un simple logiciel de centre d&rsquo;appels : en effet, <b>il ne n\u00e9cessite le t\u00e9l\u00e9chargement d&rsquo;aucun logiciel.<\/b> Il pr\u00e9sente notamment les caract\u00e9ristiques suivantes<\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><a href=\"https:\/\/www.mastervoice.it\/soluzioni\/web-client-ucc\/\"><span class=\"s1\">Client Web<\/span><\/a> avec webphone directement depuis le <b>navigateur.<\/b><\/li>\n<li class=\"li3\">Possibilit\u00e9 d&rsquo;utiliser le <a href=\"https:\/\/www.mastervoice.it\/soluzioni\/operator-panel\/\"><span class=\"s1\">panneau op\u00e9rateur<\/span><\/a> comme outil de contr\u00f4le d&rsquo;un <b>t\u00e9l\u00e9phone IP d\u00e9di\u00e9 <\/b>pour r\u00e9pondre ou transf\u00e9rer des appels.<\/li>\n<li class=\"li3\"><b>Connexion &#8211; d\u00e9connexion<\/b> des op\u00e9rateurs via le web.<\/li>\n<li class=\"li3\">Visibilit\u00e9 des <b>utilisateurs en attente <\/b>de r\u00e9ponses<\/li>\n<li class=\"li3\">Notification audio &#8211; vid\u00e9o si la <b>dur\u00e9e de la conversation<\/b> a d\u00e9pass\u00e9 un certain seuil.<\/li>\n<li class=\"li3\">Affichage <b>personnalisable<\/b> du client web : l&rsquo;op\u00e9rateur peut d\u00e9cider quelles files d&rsquo;attente surveiller et dans l&rsquo;ordre qu&rsquo;il pr\u00e9f\u00e8re.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div id=\"ultimate-heading-52806a13ed1166e88\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-52806a13ed1166e88 uvc-6988 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-52806a13ed1166e88 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">FONCTIONNALIT\u00c9S POUR LES RESPONSABLES DES CENTRES D'APPELS<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Rapport sur <b>l&rsquo;\u00e9volution heure par heure<\/b> des temps d&rsquo;attente dans les files d&rsquo;attente et du nombre d&rsquo;appels simultan\u00e9s.<\/li>\n<li class=\"li1\">Rapport sur les <b>appels trait\u00e9s et non trait\u00e9s<\/b>, les temps d&rsquo;attente moyens, distingu\u00e9s par type de service.<\/li>\n<li class=\"li1\">Donn\u00e9es sur les <b>temps de connexion et de d\u00e9connexion<\/b> des op\u00e9rateurs individuels.<\/li>\n<li class=\"li1\">Analyse individuelle et comparative des <b>performances des op\u00e9rateurs<\/b> (dur\u00e9e moyenne d&rsquo;appel, dur\u00e9e maximale et totale) filtrable pour chaque service.<\/li>\n<li class=\"li1\">Notification s&rsquo;il y a plus d&rsquo;un certain nombre d&rsquo;appelants dans la file d&rsquo;attente, pour engager des op\u00e9rateurs suppl\u00e9mentaires, \u00e0 la demande.<\/li>\n<li class=\"li1\">Rapports exportables au format<b> .CSV<\/b><\/li>\n<li class=\"li1\"><b>Enregistrement audio<\/b> des appels<\/li>\n<li class=\"li1\">Possibilit\u00e9 de mettre un lien vers le <b>webphone sur le site <\/b>web, pour permettre aux clients d&rsquo;appeler le centre d&rsquo;appels via un navigateur web, sans utiliser d&rsquo;autre t\u00e9l\u00e9phone.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-27d096b8a6b4722547f829c8e2e9ded2.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-27d096b8a6b4722547f829c8e2e9ded2 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"#richiesta-info\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off full-width-btn  vc_custom_1613492209981\" id=\"default-btn-27d096b8a6b4722547f829c8e2e9ded2\"><span><p class=\"p1\">Essai de 30 jours<\/span><\/a><\/div><div id=\"ultimate-heading-35916a13ed1166f12\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-35916a13ed1166f12 uvc-8894 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-35916a13ed1166f12 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">API REST ET INT\u00c9GRATION AVEC D'AUTRES LOGICIELS<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<p class=\"p1\">Le syst\u00e8me MasterVoice permet une gestion optimale du service client\u00e8le et des standardistes (en <span class=\"s1\">savoir plus sur <a href=\"https:\/\/www.punto-informatico.it\/smart-working-voip-cloud\/\"><span class=\"s2\">Punto Informatico<\/span><\/a><\/span>). Il permet \u00e9galement une int\u00e9gration facile<a href=\"https:\/\/www.mastervoice.it\/soluzioni\/api-integrazione-software\/\"><span class=\"s2\"> avec des logiciels externes<\/span><\/a> tels que ERP et CRM.<\/p>\n<p class=\"p1\">Il permet d&rsquo;avoir des fonctionnalit\u00e9s avanc\u00e9es telles que :<\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">contacter un client <b>directement \u00e0 partir du CRM<\/b> ;<\/li>\n<li class=\"li2\">consulter le <b>dossier client<\/b> depuis le CRM tout en parlant d&rsquo;un simple clic ;<\/li>\n<li class=\"li2\">invoquer des <b>services web externes<\/b> pour g\u00e9n\u00e9rer une fen\u00eatre pop-up.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbbg_03&Prime; css=\u00a0\u00bb.vc_custom_1590603779958{padding: 10px !important;}\u00a0\u00bb][vc_column_inner]<div id=\"ultimate-heading-57116a13ed1166f47\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-57116a13ed1166f47 uvc-2394 color-title accent-title-color uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-57116a13ed1166f47 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:5px;\">Avantages<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">G\u00e9rer plusieurs standardistes, m\u00eame situ\u00e9s dans des <b>lieux diff\u00e9rents<\/b>, comme un seul groupe logistique.<\/li>\n<li class=\"li1\">Rendre la distribution des appels <b>plus<\/b> <b>simple et plus uniforme<\/b>.<\/li>\n<li class=\"li1\">Possibilit\u00e9 de r\u00e9pondre depuis <a href=\"https:\/\/www.mastervoice.it\/soluzioni\/mobile-app\/\"><b>l&rsquo;application mobile<\/b><\/a> aux appels en attente afin de g\u00e9rer les services de disponibilit\u00e9 \u00e9galement en d\u00e9placement.<\/li>\n<li class=\"li1\"><b>Enregistrement audio <\/b>des conversations.<\/li>\n<li class=\"li1\"><b>Statistiques d\u00e9taill\u00e9es <\/b>sur les temps d&rsquo;attente, le nombre d&rsquo;appels trait\u00e9s et non trait\u00e9s au niveau de chaque service.<\/li>\n<li class=\"li1\"><b>Rapports comparatifs sur les performances<\/b> des op\u00e9rateurs du centre d&rsquo;appels : temps de conversation moyen et maximal, pourcentage d&rsquo;appels trait\u00e9s et manqu\u00e9s.<\/li>\n<li class=\"li1\"><b>Rapports exportables <\/b>au format .csv pour le post-traitement.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb bg_type=\u00a0\u00bbbg_color\u00a0\u00bb bg_override=\u00a0\u00bbex-full\u00a0\u00bb type=\u00a0\u00bbvc_default\u00a0\u00bb bg_color_value=\u00a0\u00bb#8ab3e8&Prime;][vc_column]<div class=\"wpb-content-wrapper\"><p>[vc_row bg_type=\u00a0\u00bbbg_color\u00a0\u00bb bg_override=\u00a0\u00bbex-full\u00a0\u00bb type=\u00a0\u00bbvc_default\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736784402483{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb bg_color_value=\u00a0\u00bb#8ab3e8&Prime;][vc_column]<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb type=\u00a0\u00bbvc_default\u00a0\u00bb margin_top=\u00a0\u00bb60&Prime; margin_bottom=\u00a0\u00bb-40&Prime; css=\u00a0\u00bb.vc_custom_1589304132168{margin-bottom: -40px !important;}\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1588704838742{padding-bottom: 25px !important;}\u00a0\u00bb]<div id=\"ultimate-heading-61916a13ed116761a\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-61916a13ed116761a uvc-4827  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-61916a13ed116761a h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;\">CLIENTS<\/h2><\/div><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div {\n  width: 24px;\n  height: 80px;\n  border-radius: 0px;\n}\n.dt-arrow-border-on.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:not(:hover):before {\n  border-width: 0px;\n}\n.dt-arrow-hover-border-on.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:hover:after {\n  border-width: 0px;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-prev {\n  top: 50%;\n  transform: translateY(calc(-50% + 0px));\n  left: -43px;\n}\n@media all and (-ms-high-contrast: none) {\n  .carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-prev {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-prev i {\n  padding: 0px 0px 0px 0px;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-next {\n  top: 50%;\n  transform: translateY(calc(-50% + 0px));\n  right: -43px;\n}\n@media all and (-ms-high-contrast: none) {\n  .carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-next {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div.owl-next i {\n  padding: 0px 0px 0px 0px;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav i {\n  font-size: 18px;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:not(:hover) i,\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:not(:hover) i:before {\n  color: #ffffff;\n  background: none;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:hover i,\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f.owl-carousel .owl-nav div:hover i:before {\n  color: rgba(255,255,255,0.75);\n  background: none;\n}\n.carousel-shortcode.carousel-shortcode-id-2679fc33b9dd0719136864b030045e9f .owl-dots {\n  top: calc(100% + 20px);\n  left: 50%;\n  transform: translateX(calc(-50% + 0px));\n}\n@media all and (-ms-high-contrast: none) {\n  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data-type=\"rcb-_wpb_shortcodes_custom_css-4548\">.vc_custom_1589304132168{margin-bottom: -40px !important;}.vc_custom_1588704838742{padding-bottom: 25px !important;}<\/style>[\/vc_column][\/vc_row][vc_row bg_type=\u00a0\u00bbbg_color\u00a0\u00bb bg_override=\u00a0\u00bbex-full\u00a0\u00bb type=\u00a0\u00bbvc_default\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1591782555277{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb bg_color_value=\u00a0\u00bb#8ab3e8&Prime; el_class=\u00a0\u00bbbg_img\u00a0\u00bb][vc_column]<div id=\"ultimate-heading-27796a13ed116819d\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-27796a13ed116819d uvc-2859 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-27796a13ed116819d h2'  data-responsive-json-new='{\"font-size\":\"desktop:40px;tablet_portrait:20px;\",\"line-height\":\"desktop:46px;tablet_portrait:26px;\"}' ><h2 style=\"font-weight:700;color:#ffffff;margin-bottom:10px;\">En savoir plus sur MasterVoice<\/h2><\/div><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-42dc6c80b07b007ca28a471cb4cc5946.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-42dc6c80b07b007ca28a471cb4cc5946 > i {\n  margin-right: 8px;\n}<\/style><div class=\"btn-align-center\"><a href=\"https:\/\/www.mastervoice.it\/fr\/solutions\/\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off  vc_custom_1613496005336\" id=\"default-btn-42dc6c80b07b007ca28a471cb4cc5946\" style=\"width:400px;\" title=\"Solutions\"><span>Solutions<\/span><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"rcb-_wpb_shortcodes_custom_css-4601\">.vc_custom_1736784402483{padding-top: 30px !important;padding-bottom: 30px !important;}.vc_custom_1591782555277{padding-top: 30px !important;padding-bottom: 30px !important;}.vc_custom_1613496005336{margin-top: 27px !important;}<\/style>[\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_class=\u00a0\u00bbbg_01&Prime;][vc_column]<div class=\"wpb-content-wrapper\"><div id=\"richiesta-info\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid bg_alt vc_custom_1607539851001\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8 vc_col-sm-offset-2 vc_col-xs-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-11186a13ed1168a68\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-11186a13ed1168a68 uvc-1282 accent-border-color\" data-hspacer=\"line_only\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-11186a13ed1168a68 h2'  data-responsive-json-new='{\"font-size\":\"desktop:40px;\",\"line-height\":\"desktop:46px;\"}' ><h2 style=\"font-weight:bold;margin-bottom:15px;\">Nous contacter!<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:20px;height:5px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:5px;border-color:;width:200px;\"><\/span><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-11186a13ed1168a68 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"desktop:28px;\"}'  style=\"font-weight:normal;margin-bottom:50px;\"><\/p>\n<p style=\"text-align: center;\">Vous voulez en savoir plus?<br \/>\nLaissez-nous quelques informations pour que nous puissions vous recontacter.<\/p>\n<p><\/div><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4839-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"4839\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/4819#wpcf7-f4839-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4839\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4839-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p style=\"text-align:right; font-size:small;\">* champs obligatoires\n<\/p>\n<p><label class=\"hidden\">Nom et pr\u00e9nom *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom et pr\u00e9nom *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n<\/p>\n<p><label class=\"hidden\">Entreprise *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Entreprise *\" value=\"\" type=\"text\" name=\"azienda\" \/><\/span>\n<\/p>\n<p><label class=\"hidden\">Email *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><label class=\"hidden\">Num\u00e9ro de portable *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"cellulare\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Num\u00e9ro de portable *\" value=\"\" type=\"tel\" name=\"cellulare\" \/><\/span>\n<\/p>\n<p><label class=\"hidden\">Objet *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"oggetto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"oggetto\"><option value=\"\">Objet *<\/option><option value=\"Travail intelligent\">Travail intelligent<\/option><option value=\"Mobile app\">Mobile app<\/option><option value=\"Web Client UCC\">Web Client UCC<\/option><option value=\"Vid\u00e9oconf\u00e9rences\">Vid\u00e9oconf\u00e9rences<\/option><option value=\"Panneau op\u00e9rateur\">Panneau op\u00e9rateur<\/option><option value=\"API int\u00e9gration logiciels\">API int\u00e9gration logiciels<\/option><option value=\"Centres d&#039;appels\">Centres d&#039;appels<\/option><option value=\"Voip PBX\">Voip PBX<\/option><\/select><\/span>\n<\/p>\n<p><label class=\"hidden\">Message *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"messaggio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message *\" name=\"messaggio\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" checked=\"checked\" class=\"hidden\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span  style=\"font-size:small;\">En cliquant sur le bouton \u00ab ENVOYER \u00bb, la personne concern\u00e9e confirme qu'elle a pris connaissance de <a href=\"https:\/\/www.mastervoice.it\/wp-content\/uploads\/2022\/09\/All.-8quater-Informativa-sito-web-MASTERVOICE-rev.-giugno-2022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">l\u2019avis d'information concernant le traitement des donn\u00e9es \u00e0 caract\u00e8re personnel<\/a> dans le but de r\u00e9pondre \u00e0 la demande de contact<\/span><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"consenso-marketing\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consenso-marketing\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span  style=\"font-size:small;\">J'autorise le traitement de mes donn\u00e9es personnelles \u00e0 des fins de marketing (abonnement \u00e0 la newsletter, contacts t\u00e9l\u00e9phoniques, etc. )<\/span><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"random-quiz\"><label><span class=\"wpcf7-quiz-label\">700+300+1=?<\/span> <input size=\"40\" class=\"wpcf7-form-control wpcf7-quiz\" autocomplete=\"off\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"random-quiz\" \/><\/label><input type=\"hidden\" name=\"_wpcf7_quiz_answer_random-quiz\" value=\"2f93bed6a967f8f232205e5e3605961d\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner invia\" id=\"invia\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div><style type=\"text\/css\" data-type=\"rcb-_wpb_shortcodes_custom_css-4426\">.vc_custom_1607539851001{padding-top: 30px !important;padding-bottom: 30px !important;}<\/style>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>UNE GESTION INNOVANTE DU SERVICE CLIENT\u00c8LE DES CENTRES D&rsquo;APPELS Open est la solution pour cr\u00e9er des services de centres d&rsquo;appels entrants, centres de r\u00e9ponse du service client\u00e8le ou pour g\u00e9rer d0une mani\u00e8re int\u00e9gr\u00e9e les r\u00e9ceptionnistes r\u00e9partis sur des sites et succursales \u00e9loign\u00e9s. Solutions Travail intelligent Application mobile Client Web UCC Vid\u00e9oconf\u00e9rence Panneau de l&rsquo;op\u00e9rateur Int\u00e9gration&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":4596,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4819","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centres d&#039;appels - Mastervoice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mastervoice.it\/fr\/solutions\/centres-dappels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centres d&#039;appels - Mastervoice\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mastervoice.it\/fr\/solutions\/centres-dappels\/\" \/>\n<meta property=\"og:site_name\" content=\"Mastervoice\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MasterVoiceOpenCloud\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-15T11:19:44+02:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mastervoice.it\/fr\/solutions\/centres-dappels\/\",\"url\":\"https:\/\/www.mastervoice.it\/fr\/solutions\/centres-dappels\/\",\"name\":\"Centres d'appels - 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