The Virtual Answering Service

The Virtual Answering Service uses the MasterVoice’s innovative artificial intelligence system and applies it to business telephones. It answers all incoming calls automatically and sorts them according to your requirements. Thanks to the Virtual Answering Service, clients will have the certainty of:

• receiving a guaranteed and rapid response, without frustrating waits or busy lines
• speaking to someone who understands what they need and helps them achieve what they want
• resolving their problem at any time, whenever is most convenient and without restrictive operating hours

MAXIMUM FLEXIBILITY AND NO MISSED CALLS

MasterVoice’s Virtual Answering Service can be integrated with any telephone solution already in place in your company and is easy and quick to configure according to your requirements.

It helps you manage incoming calls and not miss any of them, even during peak times and closing hours.

1. It greets the caller with the welcome message using the synthetic voice chosen by the user.
2. It understands the verbal request and identifies whom the caller wants to talk to.
3. It contacts the person in question on the associated internal number or, if available, on their personal mobile number.
4. It informs itself about the availability of the desired internal number and understands the verbal response.
5. It handles the caller and, on the basis of the response received, forwards the request or steers the caller through to the end of the call.

With MasterVoice’s Virtual Answering Service you will have a more efficient switchboard and your clients will be happier.

 

MORE ENGAGEMENT, BETTER QUALITY SERVICE

• Improves your clients’ experience with customised messages and a more natural dialogue
• Supports back-office staff, helping to prevent fatigue, slowness and transcription errors

ACCESSIBLE EVERYWHERE, FROM ANY DEVICE

No need to install any software. You can access it via your browser, from any operating system or device, whether desktop or mobile.

CONFIGURE IT EXACTLY AS YOU WANT SO THAT EVERYTHING IS UNDER YOUR CONTROL

Use the web interface to set and manage the Virtual Answering Service in keeping with your requirements.

YOU DECIDE HOW TO SORT CALLS

By setting the internal numbers according to your needs, calls are sorted by sending them directly to the relevant offices.

EASILY IDENTIFY THE OFFICE THE CLIENT NEEDS

You can associate each office with the synonyms that identify it. The Virtual Answering Service recognises them and transfers the call to the corresponding internal number.

NO MISSED CALLS ON DAYS YOU ARE CLOSED

By setting your opening days and times, you can customise your welcome message and handle requests even when your company is closed.

RECEIVE EMAIL TRANSCRIPTIONS OF VOICE MESSAGES LEFT BY CLIENTS

If your company is closed or the desired internal number is not available, the Virtual Answering Service writes down the client’s voice message and emails it to the relevant office.

CUSTOMISED CLIENT EXPERIENCE

The Virtual Answering Service recognises incoming calls and greets clients by their names.

CONFIGURE THE WELCOME VOICE THE WAY YOU WANT

Decide how to customise answers. The Virtual Answering Service will say what you want, in keeping with your needs.

MasterVoice’s solution is fully customisable and adaptable to the needs of companies of any size.

The MasterVoice development team can design system customisations or new functions, as well as develop integrations with the company’s management software.